Privacy Policy

Introduction

CoOpPools ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cooppools.com or use our pool service.

Information We Collect

Personal Information You Provide

• Name and contact information (email, phone number, address)
• Pool details (size, type, location)
• Service preferences and scheduling information
• Payment information (processed securely through third-party providers)
• Communications you send to us

Information Automatically Collected

• Device and browser information
• IP address and location data
• Website usage data through cookies and analytics
• Pages visited and time spent on our site

How We Use Your Information

We use your information to:

• Provide and manage pool services
• Process payments and send service confirmations
• Communicate about your service schedule and updates
• Respond to your questions and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our business (payment processors, email services)
• Worker-Owners: Our cooperative members who provide your pool service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or sale of our cooperative
• With Your Consent: When you explicitly agree to sharing

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Disable cookies in your browser settings

To exercise these rights, please contact us at privacy@cooppools.com or (682) 710-7665.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings.

We use Google Analytics to understand how visitors use our site. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: